Refund policy
Return & Warranty Policy
All sales are final. Returns, exchanges, and refunds are not accepted.
Please inspect your order immediately upon delivery. If your order is missing items, please contact us within 7 days of delivery at:
drboom.usa@gmail.com
When contacting us regarding a missing item, please include:
- Your order number
- A description of the missing item(s)
- Photos of the package and contents received (if applicable)
Warranty Claims
All warranty claims must be handled directly through the manufacturer. We do not process warranty claims, repairs, replacements, or product evaluations.
For warranty assistance, please contact the manufacturer of your product directly and follow their warranty procedures and requirements.
Damaged or Incorrect Orders
If you receive the wrong item or your order arrives with shipping damage, please contact us immediately at:
drboom.usa@gmail.com
Please provide your order number and photos of the product, packaging, and shipping label so we can review the issue.
Non-Returnable Products
All products sold through our store are non-returnable and non-refundable. This includes, but is not limited to:
- Opened products
- Installed products
- Used products
- Clearance or sale items
- Special-order items
- Gift cards
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled.
Contact Information
For questions regarding missing items, shipping issues, or order concerns, please contact:
drboom.usa@gmail.com